Order Control Manager

    • Job Tracking ID: 512899-718936
    • Job Location: Little Rock, AR
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: January 20, 2020
    • Years of Experience: Any
    • Starting Date: January 28, 2020
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Job Description:

 

  • Trains, motivates, coaches and leads others in the use of the order systems
  • Manages the data in the work order system
  • Manages the workflow of the business cross-functionally; distributing and preventing roadblocks to production
  • Maintains the integrity of the order data through detailed proofreading and communication
  • Receives, verifies and prioritizes work orders in a efficient and timely manner
  • Promotes a inspiring team environment through trouble shooting questions and diffusing customer issues
  • Provides excellent customer service with a positive attitude at all times
  • Answer phone calls, takes orders and distributes calls to the appropriate party
  • Organized office duties including typing, copying, and filing

Experience and Skills:

 

  • High school diploma or equivalent
  • Ability to multitask and remain calm under pressure
  • Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills
  • Strong coaching and leadership skills, ability to motivate employees
  • Decisiveness and attention to detail
  • Pfroficiency with necessary technology. including computer and phone systems
  • Polite, professional and pleasant phone communication skills
  • Preferred experience in phone sales or customer service call center
  • Preferred knowledge of flowers and plants

 

Benefits

Healthcare, 401k