Client Service Associate (Part-time)

    • Job Tracking ID: 512899-677580
    • Job Location: Little Rock, AR
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Part-Time/Regular
    • Date Updated: April 12, 2019
    • Years of Experience: Any
    • Starting Date: April 15, 2019
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Job Description:

Client Service Associate - Part-Time

This position reports to the Sales Manager

This dynamic, creative client service position is responsible for providing excellent service to our customers on a variety of levels. As a member of our main location in the Heights sales team, you will assist clients with gift product selection, questions and specific product requests via telephone. We look for candidates with a high level of energy, who are self-motivated and who will thrive in a fast-paced position. This is a creative environment that provides support, resources, and rewards for excellence and achievement.

Part-Time position; core schedule is 8/9AM-5/6PM, 2-3 days per week, with flexibility to accommodate fluctuating business needs, as well as employee needs.

Job Responsibilities:

  • Utilize Customer Relationship Management process to create custom gift product presentations for clients during telephone sales calls; using a consultative approach to build rapport and present key selling points while focusing on the customer’s needs
  • Effectively upholds the service standards of Tipton & Hurst by providing excellent service, assisting customers with product selection and troubleshooting client issues, while managing internal processes to ensure timely deliveries
  • Work closely with our Special Services team to provide a range of floral services for our wide range of clientele
  • Responsible for follow-up inquiries to select clients to ensure 100% satisfaction
  • Identify future sales opportunities from day to day calls and communicate to appropriate team(s) to maximize potential leads

 

Experience and Skills:

Candidate Attributes:

  • Previous experience in hospitality and/or customer service is preferred; experience in a high call volume environment is helpful
  • Exemplary verbal communication and interpersonal skills
  • Ability to efficiently and professionally meet client needs, while balancing the needs of the company
  • Excellent grammar and spelling skills, combined with strong attention to detail
  • Ability to work independently, listen attentively and respond effectively to concerns, combined with exceptional follow-through skills
  • Enthusiasm the floral industry and a passion for great design
  • Computer proficiency and ability to multi task between programs

Other:

  • Peak business periods may require extended work days and work weeks

Experience:

  • Customer Service: 1 year (Preferred)
  • Luxury Sales: 1 year (Preferred)
  • Telephone Sales: 1 year (Preferred)

Benefits

Tipton & Hurst part-time benefits include competitive compensation, after one year employees receive paid time off, 401(k), and a generous employee discount after 30-days.

Part-time, 2-3 days per week

Working days:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday

Paid Training:

  • Yes

Typical start time:

  • 8/9AM

Typical end time:

  • 5/6PM